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Company culture

Making a real difference for our customers and our communities

Overview

At Rackspace Technology, we’re obsessed with empowering our customers to grow their business, increase their efficiency and deliver the future. We make this happen through our technical expertise across the world’s leading technologies.

Our approach — which we’ve branded Fanatical Experience? — is at the heart of everything we do. Since 1999, this has guided how we care for customers, one another, our communities and our planet. It’s our way of helping to make the world a better place.

Rackers in Sydney volunteering to clean up the harbor

Valued members of a winning team

Our employees, affectionately called “Rackers,” are our true strength and differentiator. They embody our Core Values, demonstrating that Fanatical Experience is:

  • Excellence. We are an accountable, disciplined, high-performing company with proven results.
  • Customer-driven. We are proactive, collaborative and committed to success for our customers.
  • Expertise. Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions.
  • Agility. We adopt new technologies and evolve services to meet customers where they are in their journey.
  • Compassion. We’re one team doing the right thing for our customers, communities and each other.

As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes and Fortune.

A group of Rackers in our India office

Workforce diversity and inclusion

An inclusive workplace — one that encourages employees to bring their whole selves to work — promotes a more productive and engaging workforce that fosters innovation, creativity and the highest quality of customer service. It takes continual work to make this happen, so we keep the process moving forward by aligning our inclusion strategy and initiatives to our core business priorities. This means retaining Rackers, hiring key talent, driving revenue and supporting the community — and empowering Rackers to succeed in all of our locations around the globe. We also support a wide range of Racker Resource Groups globally, across diversity awareness, education, recruiting and volunteerism efforts, including:

  • POWER – Professional Organization for Women’s Empowerment at Rackspace Technology
  • Rackspace Pride (U.S.) & Together (EMEA) – Supporting LGBTQ+ Rackers and allies
  • RackVET – Supporting our military veterans and their families
  • RISE – To elevate Rackers of African American cultures
  • VIVA! – Celebrating and promoting our Latinx cultures
  • EAST – Elevating Asian strengths and talents
  • RackParents – A network of support for working parents
  • Remoters – Support of distributed Rackers
  • Lavender – Supporting mental wellness and physical abilities
  • ATX Diversity Crew – Austin, TX local representatives of RRGs

Our non-discrimination or equal employment opportunity policy language appears on our Rackspace Technology Careers page and applies to all Rackers and would-be Rackers globally.

Racker Resource Group RISE

Supporting our communities

Rack Gives Back started as a small group of Rackers who wanted to do some good in the local San Antonio community. It has since grown into a global effort that enables Rackers to share Fanatical Experience with the communities in which we live, work and play.

Rackspace Technology provides 24 hours of paid time for Rackers to volunteer each year. Averaging 27,000 volunteer hours annually, Rackers have volunteered more than 200,000 hours supporting their favorite nonprofit organizations over the last 10 years.

There are hundreds of stories every year of how Rackers are giving back in their local communities through volunteering at local schools and animal shelters, building houses, serving meals and more. Every year, Rackers across the United States donate and help distribute holiday meals to over 1,500 families through partnerships with local food banks. It is one of our signature community events. Another way Rackers around the globe contribute their time and talent every year is through participating in the Hour of Code during Computer Science Week and beyond. Rackers visit students — both in the classroom and virtually — to teach coding fundamentals and inspire them to become future Rackers.

Rack Gives Back also supports the community through corporate grants. Over 80% of our charitable giving is focused on K-12 STEAM (Science, Technology, Engineering, Arts, and Math) programs — sharing critical skills that foster innovation and creativity. Since 2008, Rackspace has donated more than $7.5 million dollars through Rack Gives Back into our local communities.

In response to the COVID-19 pandemic, Rackers wanted to help their communities and ensure vital services and organizations that provide support for at-risk communities would be taken care of. We launched a Donation Matching Campaign. With an initial donation from Rackspace Technology and a dollar-for-dollar match, Rackers worldwide were able to donate over $200,000 to local charities impacted by and providing relief from COVID-19.

Our Rackers volunteering at our annual Thanksgiving food drive

Creating enriching experiences for local youth

The Rackspace Foundation is our 501(c)3 non-profit organization that financially supports other nonprofits that provide vital services and support to the seven neighborhood schools around the Rackspace Technology headquarters in San Antonio, TX. These organizations provide enriching and meaningful experiences to the youth in our community. The Rackspace Foundation is funded 100% by employee payroll contributions, with every dollar raised going right back into our neighborhood.

Since its creation in 2009, the Foundation has granted over $5 million to local non-profit organizations in San Antonio. To ensure we fund the right programs, we have partnered with Trinity University to research the community needs and the best approach to support these students and their families.

The Rackspace Foundation board meets yearly to review all proposals and award grant funds. The board is comprised of 11 members, both from Rackspace Technology as well as individuals outside of the organization.

Rackspace Foundation logo

Ready to start the conversation?

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